VHS pack is zoomed in on Essential Graphics Panel. Resolution seems off too

AEJuice Products
#1

Hello people,

I just bought the VHS pack from the website. It looks like a great tool. I’m having an issue in Premiere Pro though. The selected footage seems to be zoomed in and or has a different resolution. I have a set a custom resolution to my Premiere project of 3840 x 1888. Could that be the issue? In the pictures I uploaded you can see the difference between the Program Panel and the one with the VHS pack in the Essential Graphics Panel.

aejuice issue
aejuice issue2397×1224 255 KB

aejuice issue2
aejuice issue22563×1201 254 KB

I hope someone can point me in the right direction… :slight_smile:

Robin

#2

Double-check if you have the latest plugin version (Click Account → Check for updates inside the Pack Manager 4). After opening the VHS package inside the plugin, You should import the animation on the timeline. Imported animation will be placed as a placeholder on the full resolution, as the VHS package is auto-resized. You should replace your video/photo instead of placeholder in Essential Graphics → Edit. Also, You should check if you have chose “Scale to fit” in Edit panel (Check attached screenshot). Let us know about your result, please.

Screenshot 2022-06-25 at 02.17.53
Screenshot 2022-06-25 at 02.17.532876×1626 416 KB

1 Like
#3

Hi,

Thanks for your reply. :pray:

I checked and made sure I have the latest version. I also tried to use the scaling options, but none of those gave me back the full image. I did some testing today and I found out that my project resolution is set as upscaled (twice the size) When I revert it back to it’s original 1920 x 944 everything seems to be working like it should. This is probably the issue.
I did make a little video where you can see the steps I did on the 3840 x 1888 resolution. Maybe you see something that I overlooked, but it looks like I should just stay to the original resolution.

#4

Visit our chat support at aejuice.com, please. We can do a Remote Control Session to check it on your side.

1 Like
#5

Thank you for the reply.

I will be contacting the support chat soon.

#6

I’ve just tried to reproduce the issue on Windows with no luck.
Did you try these buttons? You can set custom width and height, X and Y positions. Click on the chain if you need them to not be proportionate.
image

Just to make sure I understand the problem… Is the problem that the video upscaled compared to the original or is it a rectangle gap here?

image
image1546×431 120 KB

P.S. I’ve asked my colleague with mac to try to reproduce the issue in the meantime.