RESOLVED: Pack Manager downloads unavailable - maintenance work

We are doing maintenance work on our servers right now. Downloads in Pack Manager are not working while it runs - you may see “Network error! Check your internet connection” or “checking for updates” when importing an item you have not downloaded yet. Your connection is fine, nothing needs to change on your side.

Items you already downloaded keep working. We expect downloads to be back in approximately 3 hours. If it is urgent, let us know in the chat and we will send you the files manually. Sorry for the inconvenience.

The maintenance is finished and all operations are restored. Downloads and updates in Pack Manager work again.

If you still see “Network error! Check your internet connection”, restart After Effects or Premiere Pro and try again. If it keeps happening, write to us in the chat on https://aejuice.com and we will help.

Thank you for your patience.