Network error failed downloads in Pack Manager

AEJuice Products
#1

Just purchased “I Want It All” and want to get going but I’m getting constant network issues in both Premier and After Effects. There is nothing wrong with my Internet connection. Have tried alternate server and have tried explicitly allowing the Pack Manager executables through the Windows firewall.

I seem to be able to download the pack for browsing but when I double click something inside it tends to hang (but not always). I logged a ticket for this regarding the Youtube Bloggers pack but it is now happening across multiple products. Are there any IP addresses/URL’s that need to be explicitly allowed or any other troubleshooting steps I can take before I consider refunding?

#2

OK WTF, literally a few minutes after posting this it seems to be working as expected :upside_down_face:

Guess I’ll keep an eye on things then unless dev’s can provide answers to my questions (IP/URL whitelisting etc).

#3

Hello.

We apologize for the inconvenience. Network Errors may appear due to issues on our side, which we have already fixed. If the error appears again, could you please send a report from Pack Manager right away? Click Account → Report a problem. Here is the instruction Outline

Here is a list of whitelist domains for firewall, but this should not be related to the network errors appearing earlier.