The Voiceover AI plugin has had a network error most of this morning. I’ve tried reinstalling everything, using on different wifi, using on a different computer, etc. (mac & pc).
The unfortunate part of this, is as I’ve been trying to get it to work, I’ve lost minutes with each ‘generate’. I started with 468 minutes and am down to 398 just from trying every so often to clear the network error.
I also missed a deadline at work.
Hello there!
We’re really sorry to hear you’ve been experiencing issues with VoiceOver AI and that it affected your work.
Could you please let us know if you contacted support earlier? We would have gladly helped you resolve the issue in time.
Your report may help us find a solution. To do so, send a report from the plugin. Click Account → Report a problem. Here is the instruction.
Please check whether your firewall or antivirus might be blocking the connection.
We will definitely restore the minutes you lost during your attempts. Please provide your order number so we can process this faster. You can find it here: https://aejuice.com/account/orders/
Switching the server may help as well.
Check out how to change the download server inside the plugin settings
If the issue still persists, as a temporary solution, try using the Standalone version of the Pack Manager.
Here are direct links for your convenience:
Thanks for your patience! We look forward to your reply.
Hi, I did contact support earlier and they took care of me. I want to write here that it looked like part of the issue was punctuation, and removing punctuation removed the ‘network error’ I hope this helps someone in the future. I did also need support to adjust something on their side, and my minutes were returned. This can be resolved.
